PRIVACY POLICY – NEC BIGLOBE, Ltd
Effective from : Feb 2011
Overview
Protecting your privacy is important to NEC BIGLOBE, Ltd (“BIGLOBE”). We strive to keep your personal information confidential. By ensuring that you are aware of and understand this Privacy Policy (“Policy”), we can provide you better service. The purpose of this Policy is to inform you about the types of information we collect online about you when you visit andronavi.com (”our Site”), how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.
Please read the following Policy to learn how we handle your personal information. This Policy may change from time to time, so please check it periodically. Questions regarding this Policy should be directed using this contact form [click here to create] or directly to the following address:
- Customer Information Privacy Practices
c/o Corporate Planning Division
NEC BIGLOBE, Ltd
11-1、Osaki 1-Chome, Shinagawa-ku, Tokyo
141-0032, Japan
Sites Covered By This Policy
This Policy covers the collection and use of data submitted or obtained through our Site. Please read the following Policy to learn how we handle your personal information. This Policy may change from time to time, so please check it periodically.
What Information We Collect
The information we collect on our Site generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site may include your name, mailing address, phone number, e-mail address, credit card number and its expiration date, address and job title. We request Personally Identifiable Information when you order a service, participate in certain promotional activities, fill out surveys and correspond with us. We also collect Personally Identifiable Information when you ask that we send information directly to other people; in these cases, we will collect the information you submit about the recipient.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. The Non-Personally Identifiable Information we collect when you visit our Site may include the Uniform Resource Locator, i.e. the global address of documents and other resources on the World Wide Web, (”URL”) of the Web site that you came from before visiting our Site, which pages you visit on our Site, which URL you next go to, which browser you used to come to our Site, your Internet Protocol (”IP”) address, and any search terms entered on our Site. This Statement also contains more information about how we use cookies and other technology to collect this data.
Why We collect Your Information
Our primary goals in collecting information are to provide superior service to the customers and to provide all visitors a smooth, efficient, and personalized experience while using our Site. For example, if you purchase services and applications, or request information on our Site, we use your Personally Identifiable Information to fill your order or to provide you with the requested information.We may use Non-Personally Identifiable Information to analyze customer behavior to help us understand how visitors use our Site and to measure interest in the various pages. We use this information to improve the content of our Site, to make our Site easier to use, and to customize our advertising.
How We Use Your Information
We collect and use information in a number of ways, including the following: Surfing: We collect certain Non-Personally Identifiable Information when you visit our Site or click on banner ads for BIGLOBE services. We collect this information to help run our Site more efficiently, to collect broad demographic information, to monitor the level of activity on our Site, and to evaluate the effectiveness of our advertising. We use cookies and other technology to collect this information.
Ordering
We collect Personally Identifiable Information when you purchase services and applications. We collect this information to deliver your order, to obtain payment, and to communicate with you about the status of your order.
Service registration
We collect Personally Identifiable Information when you register for our service on our Site.
Technical support/Downloads
We may collect certain information when you request technical support or inquire about our services.
Online surveys and polling
We collect Personally Identifiable Information from customers who volunteer to complete surveys or participate in polls. We use this information to improve our products and services.
Promotional activities/Seminars/Sweepstakes
We collect Personally Identifiable Information from you when you enter a promotional program or activity, including but not limited to seminars and sweepstakes. We use this information to administer the program or activity, to send you promotional e-mails, notify winners, and make the winners’ list publicly available pursuant to certain states’ laws.
Location data
When BIGLOBE offers location-enabled services, we may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
Newsletters and promotional e-mails
We collect Personally Identifiable Information when you ask us (you “opt-in”) to deliver newsletters, promotional e-mails, and other information. We use this information to provide you with information about our services that we think you may be interested in.
Contact information
If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better customer service in the event you contact us again.
Sharing Your Information
We do not sell, trade, or rent to others the Personally Identifiable Information we collect online. Unless we have your permission, we will share the Personally Identifiable Information you provide online only with other NEC entities and/or businesses that provide services to BIGLOBE. Where BIGLOBE engages third parties to perform services on our behalf, we will require such third parties to observe the intent of this Policy.
From time to time, we may be required to provide Personally Identifiable Information in response to a court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Terms of Service or to protect the rights, property, and safety of others and ourselves.
Your Choices
At the time you provide your information, we will offer you a choice as to whether you want to receive (”opt-in”) further communications about special offers or other marketing messages. If you choose not to receive these communications (”opt-out”), we will not use the information you provide for this purpose. You can opt out at any time as all e-mail communications from us, such as newsletters, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive the e-mail messages.
Use of Cookies on Our Site
A “cookie” is a small data file transferred by a Web site to your computer’s hard drive. We send cookies when you surf our Site, make purchases, respond to online surveys or polls, or request information. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use. For example, cookies can keep track of what you have selected to purchase as you continue to shop and allow you to enter your password only once on pages where a logon is required.
Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site that will not be available to you and some Web pages may not display properly. You can find information on popular browsers and how you can adjust them to control cookies at the following Web sites:
Microsoft Internet Explorer: www.microsoft.com/info/cookies.htm
Account Protection
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose your control of password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
Protecting Your Information
BIGLOBE safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
BIGLOBE uses industry-standard Secure Sockets Layer (”SSL”) encryption on all Web pages where personal information is required. To make purchases on our Site, you must use an SSL-enabled browser. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
Children’s privacy
BIGLOBE takes special care to protect the privacy needs of children under the age of 13 and encourages parents to be an active participant in their child’s online activities and interests. We abide by the Children’s Online Privacy Protection Act (COPPA) requirements.
Our Policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under the age of 18 years. . If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed Personally Identifiable Information to us, please contact us using this contact form [click here to create] so that we may delete the minor’s information.
Links to Third Party Web Sites
Other sites accessible through our Web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. BIGLOBE is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. This Policy does not cover the information practices of the Web sites that are linked to our Site. These sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our Site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
Changes to This Policy
If BIGLOBE makes changes to any terms or conditions of the Policy, the changes will be posted in this document so that you will always know what information we collect, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.
Your California Privacy Rights
If you are a California resident and wish to request information about this Policy, including disclosure of personal information to third-parties, if any, you must send a request to the following address with a preference on how our response to your request should be sent (e-mail or snail mail). You may contact us in two ways. Contact us using this contact form [click here to create]. Please write down the following sentence “California Residents’ Privacy Rights” in the field. Alternatively, you may contact BIGLOBE at:
- NEC BIGLOBE, Ltd
Ca Privacy Right
11-1、Osaki 1-Chome, Shinagawa-ku, Tokyo
141-0032, Japan
